Help

- DOES NASTELLE OFFER A DISCOUNT TO MAKEUP ARTISTS? HOW CAN IT BE OBTAINED? 

Yes, NASTELLE offers a 20% PRO discount to Makeup Artists. The discount can be accessed through a qualification process by sending a copy of the Diploma or Graduation Certificate to pro@nastelle.com. 


- WHAT FORMS OF PAYMENTS ARE ACCEPTED BY NASTELLE? 

We are accepting Visa, MasterCard, American Express and PayPal payments. Direct bank transfers are also accepted.  


- HOW DO I CANCEL OR CHANGE AN ORDER?

Please contact us within 2 hours of placing the order via the email shop@nastelle.com, a message in MyNastelle menu or Contact form on the website. We will do our best to solve your request. 


- WHERE CAN I FIND DETAILS OF MY ORDER? 

Please access Order history in MyNastelle main menu. 


 - IF I CAN'T FIND THE ANSWER I'M LOOKING FOR?

Please send us an email to shop@nastelle.com or contact us through website contact form.